Player support
How to reach us
Applies to all games published by FPS Shooter & Action Game on Google Play.
Email support (opens your mail app)
We reply to every support request within 3 business days, and within 24 hours for urgent product or billing problems.
What to include
The more of this you send, the faster we can fix it:
- Game name (for example "FPS Strike Ops : Modern Arena") and the version shown in Settings.
- Device model and Android version.
- Your in-game player ID if the game shows one.
- For purchases: the Google Play order number (it starts with
GPA.) from your Play receipt email. - A short description of what happened and, if possible, a screenshot.
Refunds and purchases
Purchases are processed by Google Play. Within 48 hours of buying, you can request a refund directly from Google at Google Play's refund page. After 48 hours, or for anything Google can't resolve, email us with your order number and we'll handle it under our Refund Policy.
Common problems
A purchase didn't show up
Restart the game and wait for it to reconnect to Google Play. If the item is still missing after 30 minutes, send us the order number — we can re-grant it.
Lost progress
Progress is stored on your device and, where you signed in, in Google Play Games. Sign in with the same Google account you used before and choose "Restore" when prompted. If you changed phones, email us your old player ID.
Game crashes or won't open
Update to the latest version from Google Play, restart the device, and make sure you have at least 1 GB of free storage. If it keeps crashing, tell us your device model — most crashes are device-specific and we can usually fix them in the next update.
Too many ads
Ads keep the games free. Rewarded ads are always optional. If you are seeing ads at a rate that looks broken (for example one after another with no gameplay), that is a bug — please report it with your device model.
Delete my data
Email us from the address you want us to act on, with the game name and player ID. See the Privacy Policy for what we hold and how deletion works.
Company details
FPS Shooter & Action Game is operated by BITCORE TECHNOLOGY CO., LTD.
Offshore Incorporations Centre, Mahe, Victoria, Seychelles