Policy
Refund Policy
Effective 15 September 2026 · Applies to all games published by FPS Shooter & Action Game (operated by BITCORE TECHNOLOGY CO., LTD.) on Google Play.
Our games are free to download and play. This policy covers optional in-app purchases (coins, weapons, skins, bundles, VIP passes and subscriptions) bought through Google Play. To request a refund, email us with your Google Play order number (GPA.xxxx-xxxx-xxxx-xxxxx).
1. Two ways to get a refund
| Route | When | How |
|---|---|---|
| Google Play | Within 48 hours of the purchase | Request it from Google at play.google.com → Order history. Google decides these requests and usually answers within minutes. You do not need to contact us. |
| Us (the developer) | After 48 hours, or if Google declined | Email us with the order number, the game name and the reason. We reply within 3 business days and, if approved, the refund is issued through Google Play to your original payment method. |
2. When we refund
We will refund a purchase when:
- You were charged but did not receive the item, and we cannot re-grant it.
- The purchase was made by accident and the item has not been used or consumed (for example, coins not yet spent). Ask within 14 days of purchase.
- The purchase was made by a minor without the account holder's permission. We may ask for basic verification.
- You were charged more than once for the same item.
- A bug on our side prevented you from using what you paid for and we could not fix it within a reasonable time.
3. When we usually cannot refund
- Consumable items (coins, gold, energy, crates) that have already been spent or opened.
- Items bought more than 90 days ago, unless local law says otherwise.
- Purchases made on an account that was banned for cheating or violating the Terms of Service.
- Refunds requested because a game was updated, rebalanced, or an item's price changed after you bought it.
- Purchases made outside Google Play. We cannot see or refund transactions we did not process.
We look at every request individually. If your situation is not listed above, write to us anyway — a clear explanation and the order number are usually enough.
4. Subscriptions and VIP passes
- Subscriptions renew automatically until cancelled. Cancel any time in Google Play → Payments & subscriptions → Subscriptions. Cancelling stops future charges; you keep access until the end of the paid period.
- We do not refund the current period after it has started, except in the cases listed in section 2.
- If a renewal charge was unexpected and you contact us within 7 days of that charge without having used the benefits, we will refund it.
5. How long it takes
- We answer every refund email within 3 business days.
- Approved refunds are issued via Google Play. Google typically returns the money to your card or wallet within 3–10 business days, depending on your bank.
- Refunded items and their effects are removed from your account.
6. Chargebacks
Please contact us before disputing a charge with your bank. A chargeback filed without contacting us may result in the purchased content being removed and, for repeated cases, the account being restricted. We would much rather solve it directly.
7. Your statutory rights
Nothing in this policy limits rights you have under the consumer-protection law of your country. In particular, residents of the European Economic Area and the United Kingdom may have a 14-day right of withdrawal for digital content that has not yet been delivered or used; residents of Australia have guarantees under the Australian Consumer Law. Where the law gives you more than this policy does, the law applies.
8. Contact
FPS Shooter & Action Game
BITCORE TECHNOLOGY CO., LTD.
Offshore Incorporations Centre, Mahe, Victoria, Seychelles
Email support (opens your mail app)